Dejavoo Z11/Z6 – Retail

These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to your FAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when configured, use the icon for a CALL ME request.

Chip Card Sale

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, confirm the sale amount by tapping YES or NO. Conditional on the terminal’s configuration.
6. The transaction is processed. Sales receipts will print with details of the transaction.

Debit Sale

1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, confirm the sale amount by tapping YES or NO. Conditional on the terminal’s configuration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK.
7. The transaction is processed. Sales receipts will print with details of the transaction.

Credit Card Return

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input the RETURN AMOUNT and press OK.
4. Tap (contactless only), swipe, insert chip card or manually enter card #.
5. If prompted, confirm the sale amount by tapping YES or NO. Conditional on the terminal’s configuration.
6. The transaction is processed. Sales receipts will print with details of the transaction.

Manually Entered Credit Sale

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration.
6. The transaction is processed. Sales receipts will print with details of th transaction.

Void Credit Transaction (Card Present)

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration.
5. Tap (contactless only) or insert chip card.
6. The transaction is processed. Void receipts will print with details of the transaction.

Void Credit Transaction (Card Not Present)

1. From the idle prompt, tap the icon to access the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.

Voice Authorizations

USA / USVI: 1 855-437-9991