At Dynamics Payments, the security of your account is a top priority. While fraud can’t always be prevented 100%, recognizing warning signs and acting quickly can make all the difference. Below are key indicators of suspicious activity and what to do if you notice anything unusual.
Common Signs of Possible Fraud
1. Unfamiliar Transactions
- You see payments, charges, or refunds that you or your business did not
process. - The amount seems unusual or appears in locations where you don’t operate.
2. Suspicious Emails or Phone Calls
- Someone contacts you pretending to be “technical support” and requests
passwords or sensitive information. - You receive emails with unexpected links or attachments.
3. Multiple Failed Login Attempts
- The system shows repeated failed login attempts.
- You receive login alerts from unknown or suspicious locations.
What to Do If You Suspect Fraud
1. Stop All Activity Immediately
- Pause any new transactions if possible.
- Temporarily disconnect your POS if you believe it may be compromised.
2. Review Reports and Account Activity
- Log into the Dynamics Payments Merchant Portal or your POS system and examine recent activity.
- Take note of dates, amounts, and the terminal IDs involved.
3. Contact Our Support Team
- Reach out to us immediately through official channels.
- Provide as much information as possible: transaction IDs, screenshots, timestamps, etc.
4. Update Your Credentials
- Change your portal and POS login passwords.
- Be sure to use a strong, unique password.
We’re Here to Help
At Dynamics Payments, we take your security seriously. If you have concerns, want to verify a transaction, or need help improving your account security, don’t hesitate to contact us
